This Return and Refund Policy applies to all orders completed on this website. By placing an order, you acknowledge that you have read and agreed to the contents of this policy.
I. Conditions for Return Requests
You may request a return or refund under the following circumstances:
The product has quality issues (e.g., damage, functional defects, etc.).
The received product differs significantly from the order description.
The wrong product was shipped (incorrect model or style).
Please Note: All return requests must include the order number and supporting evidence of the issue (such as photos or videos).
II. Situations Where Returns Are Not Supported
In the following situations, modernbottlestudio.online may be unable to accept return requests:
Returns based on personal preference or subjective reasons (e.g., “I don’t like it” or “I no longer want it”).
Products that have been used normally or damaged by the user.
Orders for which the return request is submitted after the designated time limit has expired.
Delivery issues caused by the user providing incorrect information.
III. Return Request Process
To request a return, please follow these steps:
Contact our Customer Service via email.
Provide your order number and a description of the issue.
Provide clear photos or videos as supporting evidence.
Wait for the Customer Service team to review your request.
Once approved, return the product according to the provided instructions.
IV. Refund Information
Refunds will be processed after the return request has been approved.
Refunds will be issued to the original payment method used for the purchase.
Processing typically takes 5–10 business days (subject to the specific payment platform).
Whether shipping costs are refunded will be determined on a case-by-case basis.
V. Exchange Information
If a product has quality issues, you may also request an exchange:
Exchanges must be approved by Customer Service prior to processing.
If the item is out of stock, a refund will be offered as the primary resolution.
The shipment of exchange items may be delayed depending on current inventory levels.
VI. Shipping Cost Information
In the following situations, shipping costs may be borne by the customer:
Return requests unrelated to product quality issues.
Returns initiated due to the user’s personal reasons.
If a return is required due to an incorrect item being shipped or a product quality issue, shipping costs will typically be borne by modernbottlestudio.online.
VII. Policy Updates
We reserve the right to update this Return Policy at any time. Any updates will be published on this page; continued use of this website constitutes acceptance of the latest policy.
